The Most Effective Way To Conduct A Phone Interview
Although in-person job interviews are most important in the modern recruiting process, phone-based interviews can also be helpful.
Talking over the phone gives you a glimpse of a possible recruit’s communication abilities, and it lets you establish a working connection with the candidate before meeting face-to-face. There are some things to keep in mind if you want to conduct effective phone interviews,
The 5-20-5 Rule
The “5-20-5 rule” is used quite commonly during phone interviews. It says interviewers should spend five minutes describing their company, spend the next 20 minutes asking a candidate questions, and spend the last five minutes answering a candidate’s questions or concerns.
You should be aware of the quantity of time you’re spending on each phone interview. So long as you adhere to the “5-20-5 rule,” this shouldn’t be a problem. However, a good guideline is to never spend greater than 30 minutes on any one phone interview. If further conversation is needed, invite the applicant in for a face-to-face interview.
Generate Standardized Questions Beforehand
Developing a thorough list of standardized questions ahead of the interview can be quite valuable in locating top talent in addition to guaranteeing consistency, a concern if numerous persons at the same company are holding interviews for the same open position.
Typically, hiring managers will start out by asking a candidate about their career plan. This lets you know a lot about a person right off the bat, and letting them tell their vision for their career helps put them at ease. Hiring managers then typically follow up with questions about what kind of work a candidate enjoys and what kind of work they dislike, as people usually like to do the things they excel at and hate the things they are poor at doing. Finally, you can start getting into the candidate’s job history.
In addition to these standard questions, you should also be talking to your staff to develop questions that are particularly important and insightful.
Listen for Background Sound
Right away, you should be listening for any background noise or disturbances. While some of these are understandable, others may be red flags. For instance, recruits who conduct the interview while driving are sending the message that you don’t deserve their full attention. Recruits who talk to you next to a loud and busy street are showing poor judgment. These signs can be used, in part, to craft a first impression of a candidate.
Documenting the interview helps you to remember all the pros and con of each candidate, and these notes can also be passed along to supervisors or other hiring personnel for further review or attention. While it might appear to be a simple and meaningless act, the endeavor of note taking can save a lot of aggravation and hassle down the road.